Support

Last updated: September 26, 2026

Email [email protected] with any question. Most licence questions can also be solved straight away in the licence portal: sign in with the email address you bought with and we send you a one-time link. There is no password.

Finding your licence key

After you buy Pro, your key is emailed to the address you used at checkout. Check your spam folder if it has not arrived within a few minutes. You can also see the key at any time in the licence portal, and send it to yourself again from there. To activate, open PaperSafeAI, go to Settings → Membership and paste the key.

Replacing a lost or leaked key

If someone else may have your key, sign in to the licence portal and choose Replace key. The old key stops working, every device using it is signed out, and a new key is shown and emailed to you. Your subscription and renewal date do not change. Paste the new key into each of your own devices.

Devices

One Pro licence covers up to 3 of your own devices: at most 2 computers and at most 2 phones (for example 2 computers and 1 phone, or 1 computer and 2 phones). If you are at the limit and want to use a new device, remove one you no longer use in the licence portal, then activate the new one.

Refunds and cancelling

See the Refund Policy for how to cancel and when we refund. Purchases made in the App Store or Google Play are refunded by Apple or Google.

Your data stays on your devices

Your documents and vault are stored and encrypted on your own devices. We never receive them, so we cannot see, restore or recover their contents, and we cannot reset your master password. Keep your recovery key and a backup somewhere safe. When you write to us, never send your password, recovery key, vault contents or full payment-card details.

See also our Terms and Conditions and Privacy Policy.